REFUND POLICY

The Lone Tailor – Refund, Returns, & Service Policy

Last Updated: (August 2024)

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The Lone Tailor (“we,” “us,” or “our”) provides tailoring, alteration, and sewing services with the highest professional standards. By leaving your garment or item in our care, you (“Client,” “Customer,” “You”) agree to the terms outlined in this Refund, Returns, and Service Policy.
This policy exists to protect both the Client and The Lone Tailor from disputes, misuse of services, and liability for pre-existing conditions in garments or materials.

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Because tailoring and alterations are custom services, all sales are considered final once work has begun. Time, labor, and materials cannot be recovered once services are performed.

Refunds Are Not Provided For:
    •    Change of mind, event cancellation, or no longer wanting the alteration
    •    Fit dissatisfaction after the agreed-upon alteration has been completed to the measurements and specifications approved at the fitting
    •    Garments dropped off without a fitting and altered to the measurements provided by the customer

Refunds May Be Considered Only If:

A refund will be considered solely at the discretion of The Lone Tailor in situations where:
    •    No work has been started
    •    The Lone Tailor is unable to complete the agreed-upon service

If a refund is approved, it will be issued for the portion of work not completed, and a minimum non-refundable deposit or consultation fee may apply.

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3. Redo, Adjustments & Satisfaction Policy

We strive for customer satisfaction and offer adjustments when reasonable.

Complimentary Adjustments
    •    If a fitting issue arises as a direct result of our workmanship, one (1) complimentary adjustment will be provided within 7 calendar days of order pickup.

Adjustments Not Covered as complimentary

Additional charges apply if the fit issue is due to:
    •    Weight change or body measurement change after fitting
    •    Client requesting a different style or change of mind
    •    Incorrect measurements provided when no fitting was done
    •    Alterations performed by another tailor after pickup

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4. Garment Condition, Wear & Liability

The Lone Tailor is not responsible for:
    •    Pre-existing damage, weakened material, stains, prior alterations, or defects in construction
    •    Damage resulting from age, dry rot, fragile or embellished fabrics, or manufacturer quality issues
    •    Beads, sequins, specialty trim, or vintage fabric that responds unpredictably during alteration

If a garment is assessed to be at high risk of damage, the Client will be informed before work begins. The Client must provide written approval to proceed.

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5. Turnaround Time & Rush Fees

Standard turnaround times vary by service and season. Rush services may be available at an additional fee.
The Lone Tailor is not liable for delays caused by:
    •    Late arrival to fittings
    •    Late garment drop-off
    •    Supply backorders
    •    Unforeseen emergencies or circumstances beyond our control

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6. Final Try-On & Pickup

Clients are encouraged to try garments on at pickup. Once the garment leaves the premises:
    •    The Lone Tailor is not responsible for damage, loss, or changes in fit
    •    Any issues reported must be reported within 72 hours and will be reviewed on a case-by-case basis

Garments not picked up within 15 days may incur storage fees. Items left over 30 days are considered abandoned and may be donated or discarded without refund.

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7. Customer Responsibilities

To ensure a smooth alteration process, the Client agrees to:
    •    Arrive on time for scheduled fittings
    •    Bring appropriate undergarments, shoes, and accessories needed for accurate fitting
    •    Communicate desired changes clearly during the fitting
    •    Treat The Lone Tailor and staff and premises with respect and professionalism

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8. Policy Acceptance

By booking services, dropping off a garment, or paying a deposit, the Client confirms they have read, understood, and agreed to this policy.